PRIVACY POLICY

At OACM , we respect every individual's right to privacy. Our relationship with you is our most valuable asset and is the very basis of our name and reputation. Whether you are our policyholder, agent, registered user or a visitor to the secured area of our Website, we understand the importance you place on the privacy and security of information that personally identifies you or your information. We refer to and treat this information as "personal information".

COLLECTION AND USE OF INFORMATION

When you sign up for a new policy or register for our services, you will be required to provide us with information such as your name, address, age, gender, e-mail address, identity card number, amongst others. The personal information gathered is used primarily to provide you the insurance services you have requested, evaluate your insurance needs, prevent fraud and offer additional products and services that we believe may be of benefit to you.

To serve you better, we may combine information you give us on the Web or through other channels. We also use aggregated information about the users of our services to evaluate our users' preferences, improve our services and facilitate our reporting of Internet usage. Like most websites, we use small bits of data called cookies stored on users' computers to simulate a continuous connection. Cookies let us "remember" information about your preferences and allow you to move within our service without reintroducing yourself. If we collect information from you, it is held securely and in the strictest confidence. For example, if you submit your email address to OACM , we hold your email address on a secured server and we use it for no purpose other than as stated in this policy.

SECURITY PROCEDURES IN PLACE TO PROTECT CUSTOMERS' INFORMATION

We are committed to protect the security of your personal information. For this purpose and to the best of our ability, we have put in place the required control systems to ensure security and confidentiality of our customers', agents' or business partners' information at all times. These security standards and procedures shall be maintained notwithstanding that the business relationship may have been terminated or otherwise ended. For further information on our security measures, please see our statement on Security Policy and Features below.

We also maintain stringent procedures authorizing only such employees as are strictly relevant or required to access your information on a need-to-know basis. Our employees have been educated and have personally undertaken to observe/act in accordance to your right to privacy and confidentiality. Any breach by the employee of our corporate policies would be viewed seriously and subject the employee to such disciplinary action as we may consider appropriate.

SECURITY POLICY AND FEATURES

We have put in place security measures to prevent unauthorized access which could result in the alteration, destruction, theft of data or compromise the confidentiality of our customers', or agents' or business partners' data. Our site utilizes commercially proven security hardware and software products in our system, network and application infrastructure. These security products include routers, firewalls, secure operating system, authentication processes, encryption technology, etc.

Please note that you play a part in system security as well. Although we exercise every reasonable effort to provide a variety of safe, secure and reliable system, we do not have control over the computer, computer software, systems and other incidentals used by you to access the system and further transmission over the Internet cannot be guaranteed, warranted or represented to be absolutely secure. If you have registered for on-line facility, you should not share the facility with another person or reveal both your "system user-id" and "password". The "password" is a secret code and it must be changed immediately, if you feel that it has been compromised. Under good practice, "password" must be changed regularly and its secret code cannot be easily guessed.

SHARING OF INFORMATION

We will not disclose your personal information to others unless we have given you prior notice of disclosure or have been previously authorised by you. We do reserve the right to disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under any law, regulation, guidelines or directives (whether or not having the force of law), to cooperate with regulators, law enforcement authorities or any authority having jurisdiction over us, or to enforce and protect our rights or property.

To ensure that you benefit from the full range of financial plans, products and/or services as well as other opportunities, we may from time to time share your personal information with our agents, affiliated or member companies within our Group and/or other business partners. In such circumstances, we protect that personal information with a confidentiality agreement and these entities must conform to our privacy standards so that confidentiality of the information is always protected.

If you do not wish to share your information with any other entity, or you do not want to be solicited for products and services offered by OACM, its related companies or other parties, please write in to us or contact us via e-mail at enquiry@oac.com.my.

ACCURACY OF INFORMATION

We will attempt to keep our customers, agents or business partners' information complete, accurate and up-to-date. If you have any reason to believe that your records with us are inaccurate, incomplete or not updated, please write to us or you may contact us, upon which we will promptly rectify or update, as the case may be.

RELIABLE AND QUALITY SERVICES

We are committed at all times to providing reliable and quality services to our customers, agents and business partners. We are constantly training our staff to ensure that they have the necessary knowledge and skills to deliver the services you desire.

TRANSPARENCY OF PRODUCTS AND SERVICES

We will endeavour to furnish fair and accurate disclosure of our products and services. We will also ensure that our descriptions and details of our products and services offered online shall not be misleading or false.

CUSTOMER OR BUSINESS PARTNER COMPLAINTS

You may address all queries, concerns or complaints relating to handling of your personal information by contacting us at:

Quality & Customer Service
Level 18, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Tel: 03-4259 7916
Fax : 03-48132737
Email : enquiry @oac.com.my

or

Agency Management Department
Level 18, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Tel: 03-4252 8255
Fax : 03- 4813 2737
Email : agency @oac.com.my